FAQ

Absolutely. We use industry-standard SSL (Secure Sockets Layer) encryption to protect your personal information and credit card details. Your data is encrypted and sent directly to our payment processor, ensuring the highest level of security.

We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a fast and secure checkout experience.

No, we never store your credit card details on our servers. All transactions are handled by certified payment gateways that comply with PCI-DSS standards to ensure your financial privacy.

SSL encryption creates a secure "tunnel" between your browser and our store. This prevents hackers from intercepting your data, making your shopping experience 100% private and protected.

Standard delivery across the UK typically takes 3 to 7 business days. You will receive a tracking number as soon as your items are dispatched.

Yes! We offer Free Standard Shipping on every single order within the United Kingdom, with no minimum purchase required.

Once your order is shipped, we send an email with a tracking link. You can also use the "Track Orders" page on our website to see real-time updates.

If you need to change your address, please email us within 12 hours of placing your order. Once the order is processed for shipping, we are unable to redirect it.

We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the item in its original condition and packaging for a refund or exchange.

All Myst Lumen products are covered by a 1-Year Warranty against manufacturing defects. Simply email us at hello@mystlumen.com with your order number and a photo of the defect.

Yes, you can cancel your order within 12 hours of purchase. After this period, the order may have already been processed for shipping.

Yes, all crystals at Myst Lumen are 100% natural and authentic. We work with trusted suppliers to ensure you receive genuine stones with their original healing properties.

You can cleanse your crystals using smoke (sage or palo santo), placing them under the Full Moon light, or using the vibration of a Singing Bowl. Avoid water for certain stones like Selenite.

Gently tap the side of the bowl with the mallet and then rub the mallet around the outside rim with even pressure. The bowl will start to sing, creating a healing vibration.

Absolutely! Our items are perfect for birthdays, housewarmings, or spiritual milestones. Many of our customers in the UK buy our Crystal Kits specifically for gifting.

Our team is here to help! You can reach us via email at hello@mystlumen.com from Monday to Saturday, 8am to 8pm (UK Time).